Refund policy

We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll happily accept a return subject to the following conditions:

• Sale items or items purchased during a promotional event are only eligible for a store credit or exchange;
• Item/s must be returned within 30 days of receiving your purchase together with original proof of purchase;
• Item/s must be returned in original condition, unworn, unaltered, unwashed and with their tags attached;
• Shoes – please try on shoes on soft surfaces before they are worn generally. We will not accept shoes returned with sole markings or scratches;
• Gift Cards may not be returned.

We suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns timeframe. Store-credit notes are valid for 6 months from the date of issue.

Original shipping charges are non-refundable and charges for returned items are the responsibility of the customer. ThePrettyFashion takes no responsibility for missing incoming deliveries of a return. We encourage you to return your item(s) via registered or traceable postal services as return parcels remain the responsibility of the customer until received by ThePrettyFashion.